Terms & Conditions

These terms govern your use of Farmer's Choice, a marketplace operated by Enjoy Life Element 5 Ltd that connects customers with local farmers selling produce boxes and experiences. By using the app or website you agree to these terms.

1Who we are

Farmer's Choice is operated by Enjoy Life Element 5 Ltd (trading as Enjoy Homemade & Co), a company registered with company number 15710056. Our contact details are set out at the bottom of these terms. Enjoy Homemade & Co is a brand within the Enjoy Life Element 5 Ltd group, which also produces high-end specialty coffee and chocolate at www.enjoyco.store.

2Our role as a marketplace

Farmer's Choice is a platform. The sales contract for any box, product or experience is made directly between you and the farmer. We facilitate discovery, ordering and payment, but the farmer is responsible for the produce, its quality, availability, pickup, delivery and any food-safety obligations.

3Orders, pickup & confirming receipt

• Each farmer sets their own prices, pickup times, delivery options and availability. You must collect or receive your order at the time and place the farmer states.
• Map locations are approximate. Pins shown on the map before you order indicate a farm's general area only, so you can discover farms near you or on your route — they are not an exact address and not an invitation to show up unannounced. The exact pickup address, turn-by-turn directions and the farmer's phone number are unlocked only after you place an order.
• When you place an order you commit to collecting or receiving it at the time and place the farmer states. If you do not collect at the agreed time, you are not entitled to a refund, and the payment is still released to the farmer after the 24-hour confirmation window. By ordering, you agree to the farmer's stated pickup or delivery time.
• Check your order on the spot. At pickup you are expected to inspect the produce before you leave. If anything is wrong, raise it with the farmer there and then.
• Pickup code. Your receipt shows a unique pickup code. At handover you read it to the farmer, who enters it in the app to confirm you have collected the order; this releases payment to the farmer. Only share the code once you have collected and accepted your box.
• Messaging. Once you've ordered, you can message or call the farmer directly from the app to sort timing, pickup or any questions. Farmers reply when they have time — this is a direct chat with the farmer, not a live agent or bot. Your contact details are only shared with the farmer after you order, never before.
• Lost your confirmation email or pickup code? Go to Profile → "Find my order" in the app and enter the same email you used to order — your order details and pickup code can be looked up again at any time, on any device.
• No-shows. If you do not collect at the agreed time, payment is released to the farmer after 24 hours, to protect farmers who have already prepared your order. By ordering you agree to the farmer's stated pickup or delivery time.
• Pick-your-own and time-slot bookings must be honoured at the stated time, subject to weather and seasonal conditions.

4Payments & how money is held

Payments are processed securely via our payment provider (Revolut), supporting Visa, Mastercard, Apple Pay, Google Pay and Revolut. You pay in full when you place the order, before the box is handed over. Your payment is then held and the farmer is not paid at that point. The farmer's share is released to them only when they enter your pickup code at handover, or automatically 24 hours after your pickup time. This protects both sides: payment is released only for a box that has actually been handed over, and the farmer is guaranteed payment for a box they have prepared. Prices are shown inclusive of any applicable taxes unless stated otherwise.

5Subscriptions

Where a farmer offers a box as a subscription, you may turn it on at checkout and choose how often you receive it. Subscriptions renew automatically at the stated frequency until you turn them off. You can turn a subscription off at any time from your profile → My orders in the app, using the "Turn off" button on the subscription — no future deliveries will be charged after that. Customers who hold a subscription therefore have a profile in the app where their active subscriptions and orders are shown.

6Cancellations & refunds

• Because produce is fresh and often made to order, problems must be raised with the farmer at the point of collection, before you give them your pickup code. Resolve any issue with the farmer there and then — they can replace the box or, where appropriate, agree not to complete the sale.
• If an order cannot be fulfilled by the farmer, you are entitled to a full refund of that order.
• Farmer-initiated refunds. Where you and the farmer agree at collection that the order cannot be handed over, the farmer can refund you in full directly from the app, before payment is released to them. The refund goes back to your original payment method and we send you a confirmation email automatically; it typically clears within a few business days depending on your bank.
• Once the farmer enters your pickup code (or 24 hours pass), the sale is complete and payment is released to the farmer; later complaints are between you and the farmer.
• For unresolved issues at collection, you can contact us at contact@tryfarmerschoice.com and we will help mediate where needed.

7Farmers selling on the platform

• All farmer accounts require manual approval before they become active and visible on tryfarmerschoice.com. After registration your account is reviewed; once approved you receive a welcome email from contact@tryfarmerschoice.com and can log in to manage your farm.
• Farmers are responsible for the accuracy of their listings, pricing, stock and the safety and legality of what they sell.
• Produce quality & food safety. Farmers may only sell food that is fresh, clean and washed before sale, and in good, saleable condition — never rotten, spoiled, mouldy, out-of-date or otherwise below the standard a customer would expect from any ordinary shop. All produce must be prepared, stored and handled in line with applicable EU and local food-safety, hygiene and trading regulations. Before each handover, the farmer must check the box and confirm every item meets this standard. Selling sub-standard produce is a breach of these terms and may lead to removal from the platform.
• Farmers must provide valid payout details and comply with applicable local food, hygiene and tax regulations.
• Experiences and events (for example LOVEFEST, wine or cider tastings, farm dinners, kids’ days, pick-your-own) are created, hosted and run entirely by the farmer. The farmer alone is responsible for the safety, supervision, insurance, licensing and any age restrictions (such as 18+ for alcohol) of their experiences. Farmer’s Choice does not organise, supervise or vet experiences and accepts no responsibility for them.
• A platform fee applies to each sale and is disclosed to farmers when they sign up; any discount a farmer offers comes from the farmer’s own share.

8Liability

To the extent permitted by law, Enjoy Life Element 5 Ltd is not liable for the acts or omissions of farmers, including the quality, safety or condition of produce, or for any experience, event or activity a farmer offers (including age-restricted events such as alcohol tastings). You are responsible for checking your order at pickup and for your own conduct and safety when attending a farm or experience. Nothing in these terms limits liability that cannot be limited under applicable law. By using the app you accept these terms.

9Privacy

We collect only the information needed to process orders and connect you with farmers (such as name, contact details and payment confirmation). We do not sell your personal data. For privacy questions, contact us using the details below.

10Changes to these terms

We may update these terms from time to time. The latest version will always be available here, with the "last updated" date shown above.

11Contact us